Tyre Returns & Cancellation Terms and Conditions
EverTyres - Tyre Orders & Returns Policy
By placing an order for tyres with EverTyres Australia, the customer acknowledges and agrees to the following terms and conditions.
1. Customer-Selected Incorrect Tyre Size
Customers are responsible for providing the correct tyre size, load rating, speed rating and vehicle/fitment information when placing an order.
If a customer orders the wrong tyre size or incorrect specification due to incorrect information supplied by the customer, the order is generally not eligible for a refund or cancellation once the tyre has been specially ordered, dispatched or fitted.
Where possible, EverTyres Australia may offer an exchange or alternative tyre at the customer's expense, subject to supplier availability and applicable conditions.
Any difference in price, freight, fitting or other applicable costs may be payable by the customer.
2. Tyres Ordered Specifically for a Customer
Tyres that have been specially ordered or sourced specifically for a customer may not be returnable simply because the customer has changed their mind or no longer requires the tyres.
This does not affect any rights the customer may have under the Australian Consumer Law, including rights relating to faulty, defective, incorrectly supplied or misrepresented goods.
3. Tyre Not Available or Out of Stock
If a customer orders a tyre that is subsequently found to be unavailable, discontinued or out of stock, EverTyres Australia will contact the customer and provide the following options:
- A full refund of the amount paid for the unavailable tyre; or
- An alternative tyre/brand of equivalent or suitable specification, subject to the customer's approval.
If the alternative tyre is a different price, the customer will be advised of the price difference before proceeding.
4. Incorrect Tyre Supplied by EverTyres Australia
If EverTyres Australia supplies a tyre that is different from the tyre ordered by the customer, please contact us as soon as possible.
We will assess the issue and, where appropriate, arrange a suitable replacement or other remedy in accordance with the Australian Consumer Law.
5. Faulty or Defective Tyres
Nothing in these terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
If a tyre is found to have a manufacturing fault or defect, the matter will be assessed and dealt with in accordance with the manufacturer's warranty and applicable consumer guarantees.
6. Change of Mind
Change-of-mind returns are not automatically accepted, particularly for tyres that have been specially ordered for a customer.
Any discretionary return or exchange will be subject to approval by EverTyres Australia and may be subject to applicable freight, handling, fitting or other costs.
7. Customer Responsibility
Customers should confirm the following before placing an order:
- Tyre size
- Load rating
- Speed rating
- Vehicle make and model
- Required tyre specification
- Number of tyres required
Customers are encouraged to provide their vehicle registration, VIN or other relevant vehicle information where required so that tyre suitability can be checked before ordering.
8. Australian Consumer Law
These terms and conditions are intended to operate alongside the Australian Consumer Law (ACL).
Nothing in this policy is intended to remove or limit a customer's statutory rights or consumer guarantees where those rights apply.
EverTyres Australia reserves the right to assess each return, exchange, refund or warranty claim based on the circumstances of the individual order.
